Refunds
Refund Policy
We keep refunds clear and practical. If something is wrong with your Vantis subscription, contact us quickly so we can help resolve it or review a refund request.
Refund Window
Refund requests are reviewed case by case. Requests should be made within 14 days of the purchase or latest renewal, unless local consumer law gives you additional rights.
Technical Issues
If the service does not work as described, contact support first with your customer code, device, and a short description of the issue. We will try to fix the problem before reviewing a refund.
When Refunds May Be Declined
Refunds may be declined when the subscription has been used heavily, the request is outside the review window, or there is evidence of fraud, abuse, or misuse.
How Refunds Are Processed
Paid checkout is currently paused. When online payments return, approved refunds are returned to the original payment method where possible, and access to the related subscription may stop after the refund is issued.
How To Request A Refund
Use the private support channel with your customer code and activation details. Contact Support.
Last Updated
August 13, 2026